Wednesday, April 25, 2012
OPEN LETTER TO HEALTHCARE ADMINISTRATORS
Just what "industry" are you involved in, or rather what "industry" do you think you're involved in? The entire premise for the allowance of it taking up space in the fabric of society is the second half of the defining word in the title of "Healthcare Industry". It is existent totally resulting from the need of some to CARE for the ills and injuries of the rest of society's individuals and can provide no value to society without that CARING.
The entire function of all commercial endeavor in all societies is to provide value in exchange for value.
Given the premiss for it's existance, it is obvious that the prime asset of any organization operating as a healthcare institution is the people working within it to provide that caring. All of that increasingly complicated and expensive aparatus and infrastructure in much of that industry today is just it's set of ever changing TOOLS. Those TOOLS are of absolutely zero value to anyone absent caring people applying informed and caring use of them. All value any healthcare institution can trade for value (profit from) arises from the caring and abilities of it's people to use that set of tools for the good of the institution's customers, the injured and infirmed of the communities in which it operates.
The industry in which it operates is fully defined as a people on people enterprise.
Employees in healthcare don't usually arrive in their jobs by accident. They are, as a whole, caring individuals seeking a caring environment in which to make a life of caring for the ill and injured around them. As such they are extraordinary members of society. Any erosion of your respect, in fact or inferrence, for that reality threatens the ability of your institution to provide it's only marketable product, those individuals' ability and / or will to provide a quality level of care to the ill and injured of the comunities in which your organization operates. That threatens the institutions'very continued existance.
Therefor be wary. Use maintenance of the respect mentioned as a prime criteria for evaluating cost cutting measures, eliminating recognition programs and events or elimination of incentives or oportunities for employees to serve the community to close budget gaps and include affected employees in those decisions' formation whenever possible or you may start down a path toward having no budget to save!